Barking Gecko Theatre Company Ltd Complaints Policy

Last updated: Feb 10, 2026

Barking Gecko Theatre Company Ltd t/a Barking Gecko Arts (ABN 23 052 424 683) (Barking Gecko / we / our / us) is committed to providing magical experiences for its customers.

If you are dissatisfied with an Event provided by us, you should, in the first instance:

consider speaking directly with the staff member/s you have been dealing with, either in person or call us on (08) 6184 4905; or
email us at gecko@barkinggecko.com.au; or
write to us at the following address:
- Barking Gecko Arts
  Whadjuk Country
  PO Box 200
  Subiaco WA 6904

When you lodge a complaint, you will be required to provide your name, contact details, information about the nature of the complaint, details of any steps you have taken to resolve the complaint, details of the incident or events giving rise to the complaint and copies of any evidence which supports your complaint. This information enables Barking Gecko to investigate your complaint promptly and with full knowledge of the facts.

Once Barking Gecko receives your complaint, we will acknowledge receipt and contact you to discuss the issue. We may request additional information and advise on how the issue is likely to be resolved. Barking Gecko is committed to resolving complaints promptly. Barking Gecko will endeavour to acknowledge receipt of your complaint within one (1) business day. Once the receipt is acknowledged, Barking Gecko will conduct an initial review of your complaint.

Barking Gecko keeps complaints confidential and only discloses personal information where necessary:

to make enquiries;
to resolve the complaint; or
by written law.

Barking Gecko will not respond to complaints which, in its reasonable opinion:

breach any written law;
contain offensive, discriminatory or violent language; or
are vexatious, abusive or frivolous in nature.

If your complaint cannot be resolved between yourself and Barking Gecko, and the matter is covered by Live Performance Australia's Ticketing Code of Practice, you may contact them by email at complaints@liveperformance.com.au, by phone at 03 8614 2000 (request the Complaints Officer), or by mail to LPA Complaints Officer, Level 1, 15-17 Queen Street, Melbourne VIC 3000.

Barking Gecko will maintain a register of the complaints it receives. This will include the complainant's name, the nature of the complaint, the resolution, and the time taken to resolve it. Please refer to our Privacy Policy for details regarding the collection and use of your personal information.